Frequently Asked Questions
What are your hours of operation?
Our Customer Service Representatives are available from 9:00 a.m. to 4:30 p.m. (CST) Monday through Friday.
How do I contact Customer Service?
You may contact Customer Service by our Contact Page. It is available in the navigation bar at the top of the page, or at the bottom of this page.
How are Shipping & Delivery Dates Calculated?
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time.
After an order has shipped, you can track your packages. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Returns & Refunds
Pack your item securely, inserting any paperwork that was included when you requested your return. If you don't have the original product shipment packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
All return shipping is the responsibility of the customer (this includes the cost of shipping). One we have received your order and have verified the condition of the product, your refund will start to process.
Please note that all returns must be in unused condition with original manufacturer packaging, or your refund will not be processed. This does not include the box or envelope your item was shipped in.
Returns are accepted up until 30 days after purchase.